Unified appointment booking, lab results, and care-plan tasks into a single calm dashboard for chronic-care patients.
−19%
Missed visits
81%
Care-plan tasks
Challenge
Patients missed follow-ups because information lived across three disconnected tools.
Approach
- 01
Co-designed workshops with nurses and 12 patients
- 02
Defined information hierarchy around “next best action”
- 03
Validated IA with tree testing before visual design
Outcome
Missed appointment rate fell 19%; task completion for care plans reached 81% within 30 days.
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